At VELUX, we are a strong-values driven company so it was no surprise that colleagues from all over the world wanted to contribute to the revision of our VELUX Values.
One theme in particular surfaced from your input – customer centricity. Now more than ever, we need to put the people who use our solutions, who live and work in the spaces, at the centre of everything we do. Becoming more customer-centric is part of our ‘Win hearts and minds’ strategy, but it will also define our work for the many years to come. Therefore, Customer Centricity is one of our six values.
Customer centricity We put the people who live, work and play under the roof at the centre of everything we do.
Why ‘Customer Centricity’?
Customers are our core. Meeting their needs is the reason we exist and the reason we stay in business. In VELUX, that means putting those who live, work and play under the roof at the centre of our thoughts and actions. Our end-customers know their own needs best so naturally we embrace opportunities to involve and learn more about them. When we are close to our end-customers, we can better understand and anticipate their future needs and thus create the most meaningful experience for them.
What it means:
- We actively listen and involve our customers to understand their needs.
- We use data and common sense to anticipate and fulfil the needs of our customers.
- We prioritise our efforts towards solutions that really matter to our customers.
- We deliver high-quality products and services that positively impact people’s lives.
In this edition of VIEW, we take a closer look at Customer Centricity and share examples of how this value is brought to life across VELUX.
You can learn much more about our new values by visiting the Values site on VELUX One.
6 VELUX Values
